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Someone Stole My Credit Card – What To Do?

Updated: 08/06/2021 by Financial Samurai 65 Comments

Augh, someone just stole your credit card. Now what? Well this happened to me recently. Just when I said nothing much happens with my credit card, somebody goes ahead and steals my credit card! But perhaps “stealing” is the wrong word to use in this situation, so let me clarify. Then I’ll cover the steps you should take if someone stole your credit card down below.

The last place I used my credit card was at the local Kelly Moore paint store. I remember taking it out, but not taking it back before I left.

And, I remember the clerk who swiped my card for $43 for a gallon of hybrid paint. Yet, when I called back a day later to see if they had my card, the clerk said “no.”

It Sucks When Someone Stole Your Credit Card

Thief Steal

Then I went back to the store the next day to ask the employees face-to-face if anybody saw my card. I can usually tell if someone is lying if I look them straight in the eye and ask them an important question.

The manager on duty, whom I’ve seen the last four out of five times I’ve gone, hesitated and blurted out “nobody has told me about a missing credit card” before I finished asking my question. It was as if he already knew what I was going to ask. Hmmm.

I gave him my contact details in case anybody finds anything, and told him that someone took the card and went across the Bay to a Berkeley gas station and charged it up. The only way you can charge a credit card for gas is if you put in the credit card holder’s zip code.

Given my zip code is the same zip code as the paint store, and the paint store was the last place I used the card, chances are high that one of the employees decided to keep my card and use it without my permission. (Thought: Perhaps change your credit card billing address to your work address so the zip codes are different)

Suspicious Persons

It really stinks feeling suspicious of others. Everybody but one person in the store is innocent. Unfortunately, I no longer feel comfortable going there anymore.

When I was paying at the register one visit, one of the clerks asked me about the Frog Tape I was buying. “Hey, you trying to paint a straight line, or something?”

“Yeah, the line where the wall meets the trim,” I responded.

“I got a secret on how to paint a straight line real easy,” he said. “But it’ll cost you 5 bucks.”

I laughed, thinking he was joking as I admired his tattoos of serpent heads. I waited for him to tell me the secret, but he never did! WTF. I can appreciate a good hustle, but trying to personally extract another $5 after I’ve already spent $600 at the store is low quality.

Five Steps To Take If Your Credit Card Is Stolen

1) Don’t panic

If your entire wallet is stolen (one of the worst feelings ever), then panic! It’s really the process of having to get a new driver’s license and any other government-issued card that is the real PITA. But if only a credit card is stolen, no problem! I love credit cards because practically every single credit card has fraud protection.

2) Give your credit card company a ring

Simply give your credit card company a call, tell them your card was stolen, and they will reverse the fraudulent charges, cancel your card, and issue you a new one in the mail. If you’ve got any history with the credit card, you can call for rush delivery, free of charge. Otherwise, it generally takes 5-7 business days to get a new card. Use this time to practice consumption restraint and pay for only things in cash. It’ll be good for you.

3) Ask your credit card company for info and concessions

You might as well use the time when canceling to ask them whether they can lower your interest rate, raise your credit limit (if necessary), and remind you of their insurance program and other perks the credit card offers.

When a customer loses a credit card, credit card companies know this is a sensitive and critical time for them to show good service. It’s also a critical time when customers tend to leave. Be assertive in your demands for concessions.

4) Shop around for another credit card

If you are not completely satisfied with the rate and services your existing credit card provides, shop around for a different credit card. If your credit card company is unhelpful during your loss and won’t credit back any charges, then definitely say goodbye.

There are literally thousands of credit cards to choose from. A cash back rewards credit card is definitely a must. Given I travel about 10 weeks a year, a travel credit card is a no brainer for me.

5) Contact all vendors who use your card for auto-pay

List out vendors where they have your credit card on file. If you can’t remember, peruse through your e-mails to jog your memory. I’m lucky in that I only have my Netflix account and my insurance account.

Some people I know have 10+ accounts on autopay, which is smart until you have to change your card. A good way to hedge against such an event is to spread around two or more cards around your vendors.

The Upside Of Changing Your Credit Card

Every time I go through this process of changing my credit card I look on the bright side of the hassle. A new credit card on file means that anybody close to hacking your credit card info has to start all over. We’re essentially making it difficult for other people to steal from us online.

It would be nice if credit card companies automatically changed our credit card numbers once a year and vendors automatically updated our accounts with the new numbers. But, the next best thing is to do it ourselves. We should never fear losing money with a credit card given the safeguards they have in place.

Recommendation To Build Wealth

Manage Your Money In One Place: Sign up for Personal Capital, the web’s #1 free wealth management tool to get a better handle on your finances.

You can use Personal Capital to help monitor illegal use of your credit cards and other accounts with their tracking software.

In addition to better money oversight, run your investments through their award-winning Investment Checkup tool to see exactly how much you are paying in fees. I was paying $1,700 a year in fees I had no idea I was paying.

After you link all your accounts, use their Retirement Planning calculator that pulls your real data to give you as pure an estimation of your financial future as possible using Monte Carlo simulation algorithms.

Definitely run your numbers to see how you’re doing. I’ve been using Personal Capital since 2012 and have seen my net worth skyrocket during this time thanks to better money management.

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Filed Under: Retirement

Author Bio: I started Financial Samurai in 2009 to help people achieve financial freedom sooner. Financial Samurai is now one of the largest independently run personal finance sites with about one million visitors a month.

I spent 13 years working at Goldman Sachs and Credit Suisse. In 1999, I earned my BA from William & Mary and in 2006, I received my MBA from UC Berkeley.

In 2012, I left banking after negotiating a severance package worth over five years of living expenses. Today, I enjoy being a stay-at-home dad to two young children, playing tennis, and writing.

Order a hardcopy of my new WSJ bestselling book, Buy This, Not That: How To Spend Your Way To Wealth And Freedom. Not only will you build more wealth by reading my book, you’ll also make better choices when faced with some of life’s biggest decisions.

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Comments

  1. Garrett says

    August 28, 2014 at 10:20 pm

    Got a call from CitiBank at 5am San Diego time on Monday asking if I had just spent $3201 on Wal Mart.com. As soon as I replied no, they went through my last few days of charges with me, and closed the account. By Tuesday at 10am I had a new credit card being dropped off via FedEx. (Probably helps I put over 40k in spending on it last year, including part of my wedding and the honneymoon).

    They handled it great, but I did have to spend some time changing all my Auto Pays.

    They suspect it was a store compromise (no I don’t shop at Target) or from a gas station possibly.

    Reply
  2. Mike says

    August 28, 2014 at 3:54 am

    I just went through this exact thing. I used my card at a restaurant, couldn’t find it later, suspected I had left it there, called them and they said no, so got on my bank’s website and cancelled and ordered a new one.

    It is my best cash rewards card, so I have it tied to quite a few accounts that I’ve also had to switch over to a new account.

    I need to start thinking of the stuff that I do in life as possible topics for blogging…

    Reply
  3. Zee @ Work To Not Work says

    August 26, 2014 at 11:29 pm

    That’s ridiculous to ask for $5 for a painting tip. I hope if you ever learn what that painting tip is you share it with us all.

    Reply
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