Every time I’m waiting in line to deposit a check at a bank, I wonder what the hell is taking so long. Who are these people with huge envelopes full of cash? Why does the elderly lady always have to argue with the teller about why her ATM card isn’t working? What are tellers thinking when they see massive bank accounts from punk kids? I’ve invited a blogging buddy to share his insights. Enjoy!
RAARGH!!!! I’m ARB, the Angry Retail Banker!
Over at my blog, I offer “An Insider’s Take On Retail Banking.” But today, I’m going to talk about people instead.
People. The general public. The customers who bring us the moolah. When you work with them and their money, you get to know them a bit.
I’ve been in banking for ten years. I’ve seen and dealt with people from all races, religions, and socioeconomic classes. And when you work in retail banking, you start to get insights into how people work.
Money is the most powerful force in the universe, right up there with gravity, compounding, and bacon. It finances wars and it finances dreams. Having it can buy you freedom and your life; the lack of it can make you a slave to strangers. People’s relationship with their money is very complex, and nowhere does a person interact with their money more than at a bank.
Because of this, you can learn a lot more about people when working in retail banking than most other places, because a few numbers on the screen can tell one hell of a story if you take the time to read it.